Returns, Refund and Exchange Policy
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect. *You must return the item within 30 days of your purchase.
OUR RETURN PROCESS:
Visit our support page and request that you would like to return your products. Briefly, explain to our support agents, your issue and they will provide a return label so you may begin the process detailed below.
- Print the provided return label.
- Pack up the item you’re returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery.
- Attach return label on the package.
- Mail your returned item to (Buyer does pay for return shipping) BPI Sports 3149 SW 42nd St. Suite 200 Hollywood, FL 33312 3. Include in your package a signed letter stating the reason for your return and the original receipt.
- Please email email@example.com to request a refund or visit our support page to submit our contact form: https://support.bpisports.com/hc/en-us/requests/new
Item returns may be subject to a 15% restocking fee when they are considered nondefective.
Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.
Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. BPI Sports is responsible to decide what products are eligible for exchange due to a manufacturer defect.
Please email firstname.lastname@example.org with your proof of purchase, lot # and expiration date (found on the bottom of the bottle) and description of the defect.